Shipping policy

FriggnCoolPrints Shipping Policy

Thank you for shopping with FriggnCoolPrints! 💜 We take care when printing, preparing and packing every order so your Friggn Cool goodies arrive safely and ready to enjoy.

Processing & Production Times

Most orders are processed, printed and prepared for shipping within 5–10 business days.

As many of our products are 3D printed to order, production times may vary depending on the size and complexity of the item, colour selections, quantity ordered and our current order volume.

Custom, personalised or large orders may require additional production time. If we expect a significant delay with your order, we will contact you using the details provided at checkout.

Please remember that processing time and shipping/transit time are separate. The estimated delivery time provided by the carrier begins after your order has been completed and dispatched.

Shipping Within Australia

FriggnCoolPrints currently ships orders throughout Australia.

Available shipping options and applicable shipping charges will be displayed during checkout. Shipping costs may vary depending on the size and weight of your order, delivery location and selected shipping method.

Once your order has been dispatched, you will receive shipping confirmation and tracking information where tracking is available.

Delivery Times

Delivery times shown by postal or courier services are estimates only and may be affected by factors outside our control, including weekends, public holidays, severe weather, carrier delays and delivery to rural or remote areas.

While we'll always do our best to get your order on its way as quickly as possible, FriggnCoolPrints cannot guarantee an exact delivery date once an order has been handed over to the shipping carrier.

Please Check Your Delivery Details

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please double-check your name, street address, suburb, state and postcode before completing checkout.

If you notice an error after placing your order, contact us as soon as possible at friggncoolprints93@gmail.com or 0476 043 773.

If your order has already been dispatched, we may not be able to change or redirect the delivery address. Additional postage costs resulting from an incorrect address, failed delivery or returned parcel may be the customer's responsibility where permitted by law.

Damaged Orders

We carefully package our 3D printed products to help protect them during transport. However, if your order arrives damaged, please contact us as soon as possible.

Please include your order number, description of the problem and clear photographs of the item and packaging so we can assess what has happened and work with you on an appropriate solution.

Lost or Delayed Parcels

If your tracking information shows an unexpected delay or you believe your parcel may be lost, please contact us and we will assist where reasonably possible.

Carrier investigations and delivery enquiries may take additional time to resolve.

Custom & Made-to-Order Products

Custom colours, personalised products and specially requested designs may require additional production time before dispatch.

We'll do our best to provide an estimated timeframe for larger or more complex custom orders.

Local Orders & Markets

FriggnCoolPrints also attends local markets and events. Where local collection or another delivery arrangement has been specifically agreed upon, we'll provide the relevant collection or delivery details directly to you.

Please do not attend a private business or residential address to collect an order unless collection has been specifically arranged with FriggnCoolPrints.

Australian Consumer Law

Nothing in this Shipping Policy is intended to exclude, restrict or modify any rights or remedies available to customers under the Australian Consumer Law.

Questions About Your Order?

We're always happy to help with questions about your order, shipping or delivery.

FriggnCoolPrints
📧 friggncoolprints93@gmail.com
📞 0476 043 773