Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at friggncoolprints93@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at friggncoolprints93@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at friggncoolprints93@gmail.com.

FriggnCoolPrints Returns & Refund Policy

We want you to be happy with your FriggnCoolPrints order. As many of our products are 3D printed and some are made or customised specifically for you, we do not generally accept returns or exchanges for change of mind.

Faulty, damaged or incorrect items

If your item arrives damaged, faulty, or you receive an incorrect item, please contact us as soon as possible at friggncoolprints93@gmail.com with your order number, a description of the issue and photos where appropriate.

We will assess the issue and, where applicable, arrange an appropriate remedy such as a replacement, repair or refund.

Custom and personalised orders

Custom-made, personalised, custom-colour or specially requested products cannot generally be returned or exchanged for change of mind once production has begun.

Change of mind

FriggnCoolPrints does not generally accept returns or exchanges simply because you have changed your mind, selected the wrong item, or no longer require the product.

Australian Consumer Law

Nothing in this policy excludes or limits any rights or remedies you may have under the Australian Consumer Law. Where a product has a major problem, customers may be entitled to a replacement or refund and compensation for other reasonably foreseeable loss or damage.

Contact

FriggnCoolPrints
Email: friggncoolprints93@gmail.com
Phone: 0476 043 773